1. Deposit and Payment

  • Full prepayment of the invoice at the time of order confirmation is appreciated but not required. 
  • A 50% deposit is required to confirm your catering order, with the remaining 50% is due on the day of the event upon receiving the food.  
  • Payment methods:
    • Preferred: E-transfer within two business days of receiving the invoice.
    • Other Options: Credit card, debit card, or cash payment can be made in-store.

2. Cancellation Policy

We understand that plans can change, and we’ll always do our best to accommodate. However, as we begin preparing ingredients and scheduling staff in advance, the following cancellation policy applies:

  • 7 days or more before the event: full refund. 
  • 3 – 6 days before the event: 50% refund. 
  • Less than 3 days before the event: non-refundable. 

3. Delivery/Pick-up

  • Delivery/pick up times can be flexible to accommodate your needs, but all foods/equipment will be delivered/picked up in a single delivery/pick up.
  • A mandatory 18% delivery and administration fee will be applied to:
    • orders over $400,
    • orders requiring individual packaging or labelling, and/or
    • orders containing more than 15 total items, regardless of the number of different menu selections.
  • Additional delivery fee may apply based on the delivery address and/or requested delivery time.

4. Damages

  • Any serving equipment (e.g., sushi boats, chafers, non-disposable trays, etc.) must be returned in good condition.
  • Equipment must be picked up no later than the morning of the following day.
  • Damaged or unreturned items will incur replacement fees.